No stacked licences
Skip Teams Phone Standard, Calling Plans and Operator Connect. Built on Azure Communication Services; fully compliant PSTN connectivity.
A Teams-native phone. Free of licenses.
A full dialer your team installs once and uses everywhere they already work. Make and receive PSTN calls, run conferences, transfer, hold, search the directory, and pick up from desktop notifications, all without leaving Teams.
Highlights
Enterprise features, consumer-simplicity
Lives inside Microsoft Teams
A personal Teams tab installed from the app catalog. No extra client, no re-training — users already know where it lives.
PSTN inbound & outbound
Make and receive calls worldwide on real phone numbers. Backed by Azure Communication Services.
Pop-out dialer & desktop companion
Float the dialer over anything, or get native OS call notifications on Windows and macOS.
Call diagnostics
Every call gets a readable event timeline — routing, participants, costs — visibility Teams Phone doesn't give you.
Governance, built-in
Shared-contacts roles, Azure AD membership modes, white-label per customer — set the rules, Phone enforces them.
Experience
Near-Teams feature-rich calling experience
CallerConnect Phone offers more flexibility such as; integration with existing PBX'es, easy administration, CRM support, etc.
Built into Teams
An actual Microsoft Teams app. Not a side-install.
Phone ships as a Microsoft Teams personal tab, installed from the Teams app catalog (or sideloaded for regulated tenants). Your users see it right alongside Chat, Calendar and their other Teams apps. No separate client, no re-training.
It runs in Teams on desktop and inside your browser. White-label per customer with your logo, tab name and footer. Pop the dialer out of the tab, or install the lightweight desktop companion for native OS call notifications.
Contacts
Personal, shared, and Microsoft 365. Inside one contact view.
Your team sees their own contacts, the organization's shared directory and Microsoft 365 contacts from a single tab. Favorites, search and click-to-call are where you'd expect them.
Admins decide who can create, edit and delete shared contacts.
Administration
Governance that fits the real world.
Two things admins always want: control over who can change shared data, and control over who can sign in at all. Phone gives you both.
- Shared Contacts Management — admins only, admins & contact admins, or all users
- Membership Access Mode — full, filtered (by domain or group) or restricted (pre-approved only)
- User roles, phone number inventory and settings in one place
- White-label per customer — logo, colors, naming
Companion App
Fully integrated onto the desktop
The companion app allows for a native desktop experience. You will be alerted on incoming calls without have to keep the Phone application open. Immediatly decide to answer or decline the call.
- Windows and MacOS supported
- Customizable notification to line up with the existing expectations
- Incoming caller identification
- Actionable URL-link to CRM
The licence math
Skip the stack of Microsoft phone licences.
Phone makes and receives PSTN calls on its owns. Your users only need the Teams licence they already have.
Stack of Microsoft licences
- M365 + Teams licence
- Teams Phone Standard (€€ / user / month)
- Teams Phone Mobile (€€ / user / month)
- Calling Plan (€€ / user / month)
- Operator Connect or Direct Routing
No additional licenses
- M365 + Teams licence
- CallerConnect Phone app (usage-based)
- Companion app with CRM integration (included)
- Native Mobile integration (included)
- Existing PBX Phone extension (included)
- Direct Routing (optional)
See what a Teams-native phone without Microsoft licences looks like.
30-minute pilot on your own tenant. Your users install a Teams app, make real PSTN calls - you keep your existing licences. No procurement, no migration.